SHIPPING AND PROCESSING VERIFICATION: we want every hb to look their best! However, In order to combat against fraudulent purchases, our website has a fraudulent order scanner along with id verification necessary to fulfill orders. if your order runs as a “Medium risk” or “high risk”, you will receive notifications requesting to verify your identity. if your id verification has not been completed, your order will be cancelled and refunded back to you. disputes and chargebacks will be handled via small claims court, and you will be banned from future purchases. ALL SALES ARE FINAL SHIPPING: Shipping can take anywhere from 2-7 business days, depending on location, inclement weather, and any other potential delays. you will be notified via email once your order is at the post office along with tracking information. please be sure to provide the correct shipping information, as we cannot change the address once the order has been processed.
Once your order is ready to be shipped, you will receive an e-mail with the tracking information. Shipping takes 2-7 business days, depending on your selection at checkout. Please ensure that your address is correct, as we are unable to change it once the order is processed, and hereby are not responsible if it’s sent to the wrong address. Once the carrier has your order, we are not responsible for lost, damaged, or stolen items. Please contact your local post office. Please allow up to 14-18 business days to let orders process. i understand, no one likes a long wait for their orders, so I will gladly break everything down for you! Orders from the Aura Collection can take up to 10 days, while orders from the Luxe Collection can take up to 15 days. most of the time, your orders will not take the whole 18 days to process, but the extra days are added as a safety precaution. you will receive emails when your order is packaged, and when it is dropped off at the post office. Kindly note that weekends and holidays do not include business days, and orders placed on these days will not begin processing until the next business day. PROCESSING: we greatly appreciate your business and your patience!